SUNY ONEONTA

B.S Computer Art | Minor Anthropology

BLOOMINGDALE’S DIGITAL EXPERIENCE SPECIALIST

MACY’S - MCCS | 2024-Present | Remote

• Provide exceptional customer service by responding to client inquiries via chat, creating reward accounts, effectively resolving complaints, processing orders, returns, and exchanges in a timely and empathetic manner.

• Ensure a seamless digital experience, consistently meeting high standards during peak times in a high-volume, fast-paced environment.

• Achieve and exceed performance metrics, including response time, customer satisfaction ratings, and issue resolution efficiency.

DIGITAL SELLER

BLOOMINGDALE’S | 2022-2024 | Remote

• Serve as a merchandise and services expert, assisting clients with personal style needs, and answering questions to guide online purchases via chat, email, and text.

• Drive customer engagement and sales by leveraging outreach tools such as email campaigns and social media (Instagram) to re-engage customers and inspire additional purchases.

• Curate and maintain an engaging online storefront, updating weekly to highlight new arrivals, trending items, and top-rated products, increasing brand visibility and attracting new subscribers.

SUPERVISOR

ANTHROPOLOGIE | 2021-2022 | NY

• Led and motivated the sales floor team, driving customer engagement and sales to meet and exceed store objectives and KPIs.

• Fostered a collaborative environment by effectively communicating with team members to optimize performance and achieve key business targets.

• Prioritized and managed multiple projects and tasks simultaneously, ensuring high-quality results in a fast-paced, deadline-driven retail environment.

OTHER WORK EXPERIENCE:

FRONT DESK COORDINATOR | THERAPEUTIC BODYWORK

SUPERVISOR | LOFT

INTERIOR DESIGN CONSULTANT | STICKLEY AUDI & CO

E-Commerce Strategy & Sales

Customer Service Excellence

Digital Merchandising

Website Optimization

Creative Marketing

Campaign Development

Graphic Design

Visual Merchandising

Typography

Photography

Attention to Detail

Brand Consistency

Team Leadership & Management

KPI Implementation

Performance Tracking

Design & Creative Tools: Adobe Illustrator, Adobe InDesign

Design & Creative Tools: Adobe Illustrator, Adobe InDesign

E-Commerce Platforms & Content Management: Squarespace

Communication & Collaboration Tools: Microsoft Office, Microsoft Teams, Google Workspace, Basecamp

Customer Service & Sales Tools: Genesys Cloud, Salesfloor, Mindbody